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    • About us
    • Join & Beheard
    • Survey the City
      • Collect Public Opinion
      • Demographics
      • FAQ
    • PhillyHeard
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    • New Clients: Learn About Making Surveys
    • Join now and start taking surveys
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Home » Survey the City

FAQ: Make a Survey

What kind of surveys are you most interested in doing?

We are primarily interested in surveys that align with our mission—to improve programs that should be actively improved to better support the communities they are designed to serve. We want to help government agencies and local non-profits improve their programs with trustworthy results and actionable data.

How do I make a good survey? How do I know the survey is accurately balanced?

Our professional survey analysts will help you to frame effective questions, and target the correct audience and demographics.

How much does a survey cost to conduct?

The cost of using BeHeardPhillyâ„  vary based on your needs for survey design and analysis, as well as the length of your survey (how many questions you want to ask) and how long you want people to be able to respond. 

How can I use BeHeardPhilly℠?

BeHeardPhilly℠  can be used to survey Philadelphians across the city on any number of topics or issues. In addition, since each member of BeHeardPhilly℠  has shared his/her home zip code, age, gender, race and highest level of education we can easily target your survey to particular demographics groups – such as women, or people who live in one area of the City.

How does BeHeardPhilly℠  work?

BeHeardPhilly℠ sends out surveys to our large database of active members. Participants are reached through their preferred contact mode. Everyone has the choice to receive surveys via email/web, phone or SMS text message. 

Who is in BeHeardPhilly℠?

BeHeardPhilly℠ includes Philadelphians 18 years or older, from every zip code in the city, and of all genders, races, ethnicities and educational backgrounds.

Who owns BeHeardPhilly℠?

The Temple University Institute for Survey Research (ISR) owns, manages and operates BeHeardPhilly℠. ISR is one of the oldest and most prestigious academic survey research centers in the U.S.

What is BeHeardPhilly℠?

BeHeardPhilly℠ is a survey platform that allows Philadelphia organizations and agencies to better understand public opinion and perspectives in the City. For Philadelphia residents, BeHeardPhilly℠ is a chance to share their opinions by participating in surveys and weighing in on important social issues. 

Am I allowed to collect phone numbers and email addresses associated with survey respondents?

Surveys are conducted anonymously. We protect the identity of our survey respondents in order to collect honest input.

Who has used BeHeardPhilly℠?

So far, many of the departments in the City of Philadelphia, including Streets, Water, Public Health, and the Mayor's Office of Performance Management have used BeHeardPhilly℠, as have several other non-profit organizations, such as The Philadelphia Citizen, the Committee of Seventy, and the Clef Club.

How soon do I get the results?

The results of your survey will be available within a few weeks of the survey ending, although comprehensive reports maytake longer. The amount of time that your survey is open (howlong you allow people to respond) is up to you. This mayrange from a few days to several weeks.

Who can I contact about using BeHeardPhilly?

If you would like to learn more about using BeHeardPhilly℠, please email BeHeardPhilly@temple.edu or call 215-204-5858. See client reference sheet for list of pertinent information needed to accurately gauge survey project needs (ex: survey topic, target sample, launch dates, and any other pertinent information ready for discussion). 

BeHeardPhilly℠

1509 Cecil B. Moore Avenue|ECEC Suite 401|Philadelphia, PA 19121 |T: 215.204.5858 | E: hello@beheardphilly.com

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